RESUMÉ
MICHELLE R. MITCHELL
San Francisco Bay Area
MichelleRMitchell@comcast.net
SUMMARY:
IT professional with several years of progressive experience in areas of infrastructure project management, system and email administration, and network support. Dedicated team player with strengths in the following areas:
• Quick grasp of complex/new technologies
• Detail oriented and highly organized
• Proactive monitoring and analytical troubleshooting skills
• Development of documentation and procedures
• Excellent interpersonal and communication skills
• Flexibility in responding to change
EXPERIENCE:
EXEL SUPPLY CHAIN, Burlingame, CA April 2002-August 2009
Project Manager, Infrastructure Service Management (2007-2009)
Performed Infrastructure Project Management for new customers: developed bid estimates; engaged and managed contractors and vendors; coordinated the installation of wiring, data and phone circuits, phone systems, network and wireless equipment, computers and printers, and file/print servers.
• Implemented $600K Startup (new office and warehouse) in Groveport OH on time and on budget.
• Implemented $500K Startup (3 new offices &1 warehouse) in Ft. McMurray and Edmonton on time and on budget.
• As part of the new Payroll implementation, coordinated the installation, configuration and testing of Kronos time clocks at 110 remote sites and met all project deadlines.
• Major contributor in the development of standards, processes and documentation for site shutdowns; determined cost estimates for the team involved with each shutdown; worked with departments to discontinue monthly support allocations for hardware and software.
Western Region Manager, Global Freight Management (2004-2007)
Managed Western Region Field staff of 6 PC Technicians and 2 Systems Engineers; administered and proactively monitored 35 file/print and application servers located across the U.S.; assigned break/fix tickets and service requests for application and hardware configuration to staff.
• Team Lead for $650K Desktop Refresh Project - Coordinated replacement of 550 legacy computers in preparation for company-wide migration to Active Directory.
• Team Lead for $950K Active Directory Infrastructure Project - Helped coordinate migration of over 1,100 PCs and printers in the US, resulting in the successful implementation of Active Directory on time and on budget.
• Team Lead for Exel/DHL Integration Project - Helped coordinate 98 site consolidations, resulting in the successful integration of email (Lotus Notes and Outlook) and networks between Exel and DHL facilities.
Systems Engineer, Global Freight Management (2002-2004)
Managed and proactively monitored 35 file/print and application servers located across the U.S. (Windows Server 2003, Windows 2000 Server, Windows NT 4, Cognos, Dun & Bradstreet, Extensity, McAfee anti-virus, Veritas backup.)
• Performed network upgrade of the Hayward and Brisbane locations and replaced legacy 3Com hubs and routers with Cisco switches and routers, providing a more stable network environment at each site.
• Carried out troubleshooting of hardware and network issues related to computing infrastructure.
• Developed a Lotus Notes database of application and technical support documentation, resulting in a valuable knowledge base for regional technicians.
INFOWORLD MEDIA GROUP, San Mateo, CA April 1996-March 2002
Network Specialist, Technology Services
Responsible for the deployment, administration, tape backup and support of 9 NT 4 servers running Lotus Domino R5, providing e-mail and application databases to the company; and 6 Novell 4 servers for file/print sharing.
• As Team Member of $260K Infrastructure Upgrade Project, coordinated and executed the rewiring of 5 floors, upgraded 3Com switches and routers with Cisco equipment, providing gigabit between floors and 100mb to desktops.
• Migrated the company from 4 e-mail platforms to 1, resulting in a reliable, fault-tolerant e-mail platform.
• Kept everything running smoothly by acting as backup for Sr. IT Manager, assigning tickets and tasks to staff, and handling end-user issues.
• Managed end-user accounts, security groups and distribution lists.
• Initiated internal DNS changes, administered Nokia Firewall policies, and coordinated external changes
with InfoWorld’s ISP.
• Coordinated moves, adds and changes of phone lines, and provided support for all phone-related problems; handled payment of phone-related invoices, and acquisition of cellular phones.
DHL AIRWAYS, INC., Redwood City, CA September 1995-April 1996
LAN Services Administrator, Information Services
Responsible for administration, backup and support of 4 Novell NetWare 4 servers, providing file sharing and printing services to the IS, Finance and HR organizations at Corporate headquarters, and second level support of several offsite Novell servers.
• Increased productivity by eliminating unnecessary downtime of systems by reviewing, analyzing and logging system resource indicators, monitoring disk space and directory utilization statistics, and alerting user groups when system capacity was decreasing.
• Developed end-user documentation which provided key information on how to access LAN file servers, backup retention periods, sharing files, printing services, NetWare user tools, and common error messages.
• Installed user and server items in compliance with DHL Netware Directory Service (NDS) standards.
• Diagnosed and resolved problems with workstations and printers on the network.
TECHNICAL COURSES:
MS 2279: Planning, Implementing and Maintaining a MS Windows Server 2003 Active Directory
Interconnecting Cisco Network Devices
Implementing a Lotus Domino Infrastructure
Transitioning a Lotus Domino Infrastructure to R5
NetWare 4.X Advanced Administration
NetWare 4.X Administration
Lotus cc:Mail Administration
Data Communications Systems
MANAGEMENT COURSES:
ITIL (IT Infrastructure Library) Foundation
Essentials of Leadership I
Exel Project Management 101
Exel Project Management 201: Techniques for Advanced Project Management
Managing Multiple Projects, Objectives and Deadlines
Zenger-Miller Supervisory Skills Workshop